Shipping policy

Shipping Policy

Last updated: 12-12-2025

At DI’AURA, we aim to deliver your order safely and efficiently. Please read the information below to understand our shipping process.

Shipping Locations

We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.

Processing Time

  • Orders are processed within 1–2 working days (excluding weekends and public holidays).

  • Orders placed after business hours or on non-working days will be processed on the next working day.

Delivery Time

  • Standard UK delivery typically takes 2–5 working days after dispatch.

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods such as Christmas.

Shipping Charges

Shipping fees are calculated at checkout and will be clearly displayed before you complete your purchase.

Occasionally, we may offer free or discounted shipping promotions, which will be clearly stated on the website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Incorrect Address Information

Please ensure all delivery details are correct at checkout.

DI’AURA is not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses

  • Orders delivered to the wrong address due to customer error

If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Orders

If your order appears delayed or lost in transit, please contact us at help@diaura.co.uk with your order number.

We will work with the courier to resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and product. We will assess the issue and arrange a replacement or solution where appropriate.

Peak Periods & Delays

During busy periods such as Black Friday, Christmas, and New Year, processing and delivery times may be longer than usual. We appreciate your patience during these times.

Contact Us

If you have any questions about shipping, please contact us at:
📧 help@diaura.co.uk